Ark Spectra Privacy Policy

 

**Effective Date:** [8/14/2024]

 

**1. Introduction**

 

Ark Spectra ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use our games, websites, and related services (collectively, the "Services"). By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

 

**2. Information We Collect**

 

- **Personal Information:** We may collect personal information that can identify you, such as your name, email address, and payment details when you create an account, make a purchase, or interact with our Services.

 

- **Non-Personal Information:** We may collect non-personal information that does not identify you, such as device type, operating system, browser type, and usage data. This information is collected through cookies, log files, and similar technologies.

 

- **Game Data:** We collect information related to your gameplay, including in-game actions, achievements, and progress, to enhance your gaming experience.

 

- **Communications:** If you contact us for support or participate in community forums, we may collect and store your communications.

 

**3. How We Use Your Information**

 

We use the information we collect to:

 

- Provide, maintain, and improve our Services;

- Process transactions and send related information, such as purchase confirmations;

- Communicate with you, including sending you updates, promotional materials, and other information related to our Services;

- Personalize and optimize your experience by delivering content and features that match your preferences;

- Monitor and analyze trends, usage, and activities in connection with our Services;

- Detect, investigate, and prevent fraud and other illegal activities.

 

**4. How We Share Your Information**

 

We do not share your personal information with third parties, except in the following circumstances:

 

- **Service Providers:** We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, and customer support.

 

- **Legal Compliance:** We may disclose your information if required by law, or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud or other illegal activities.

 

- **Business Transfers:** In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.

 

**5. Your Choices and Rights**

 

- **Access and Update:** You have the right to access, update, or delete your personal information by logging into your account or contacting us directly.

 

- **Opt-Out:** You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails. Note that you may still receive non-promotional communications, such as account or transaction-related messages.

 

- **Cookies:** Most web browsers are set to accept cookies by default. You can adjust your browser settings to remove or reject cookies, but doing so may affect your ability to use some features of our Services.

 

**6. Security**

 

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

**7. Children's Privacy**

 

Ark Spectra is to be welcoming to users of all ages around the world. This means that we collect age information from users, and some of our services will provide a different experience based on what we know about the age of a user and where they live. The information below is for parents and guardians to understand our privacy practices with respect to children (under 13 or the age of digital consent in the user’s region, whichever is higher).

When a user indicates that they are a child, they are placed in a “Cabined Account” until they are no longer a child as defined above or until their parent or guardian provides additional privacy permission and enables parental controls. Cabined Accounts can play games, but features like voice chat and real money purchases are disabled. Ark Spectra collects limited personal information from Cabined Accounts to operate them, in each case according to applicable youth privacy and protection laws:

  • Date of birth and country to determine age and apply appropriate settings

  • Parent or guardian email address to provide notice and seek consent to additional features (which is deleted if the parent does not respond within 14 days)

  • User email address for sign-in (which is only stored in an unreadable hashed and salted form)

  • Persistent identifiers like IP address, gaming platform account IDs, necessary website tracking technologies, and device identifiers in order to provide and maintain the certain services (including analytics to improve them), protect the security and integrity of users, ensure legal and regulatory compliance, and facilitate in-game personalization such as game advancement and avatar choice.

If a user with a Cabined Account contacts us with a question or request, any personal information provided will be deleted after the inquiry is resolved. When we share personal information from Cabined Accounts externally, it is to help us carry out these limited purposes (like sharing with consoles to help run your game or with our cloud storage provider).

 

**8. Changes to This Privacy Policy**

 

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Effective Date" above.

 

**9. Contact Us**

 

If you have any questions or concerns about this Privacy Policy, please contact us at:

 

Ark Spectra

contact@arkspectra.com